Privacy Policy

Your privacy matters to us - here's how we protect your personal information

At snavexventure, we understand that your financial information is deeply personal. This privacy policy explains how we collect, use, store, and protect your data when you use our retirement planning services. We're committed to maintaining the highest standards of data protection while helping you build a secure financial future.

Information We Collect

We collect information that helps us provide personalized retirement planning advice and improve our services. This includes both information you provide directly and data we gather through your interactions with our platform.

Personal Information

Name, email address, phone number, date of birth, and residential address for account creation and communication purposes.

Financial Data

Income details, current savings, investment portfolios, and retirement goals to provide tailored financial planning recommendations.

Usage Information

How you interact with our platform, including pages visited, time spent, and features used to enhance user experience.

Device Information

IP address, browser type, device characteristics, and operating system for security and technical optimization.

How We Use Your Information

Your information serves specific purposes that directly benefit your retirement planning journey. We don't use your data for unrelated marketing or sell it to third parties.

  • Provide personalized retirement planning recommendations based on your financial situation
  • Calculate potential retirement scenarios and investment projections
  • Send important updates about your account and relevant financial insights
  • Improve our platform's functionality and user experience
  • Comply with legal requirements and protect against fraud
  • Provide customer support and respond to your inquiries

Data Storage and Security

Bank-Level Security

We employ the same security measures used by major financial institutions, including 256-bit SSL encryption, secure data centers, and regular security audits. Your information is stored on servers located in South Africa with strict access controls.

Our security measures include multi-factor authentication, encrypted data transmission, and regular security updates. We conduct quarterly security assessments and maintain compliance with international data protection standards.

All financial data is encrypted both in transit and at rest. We use tokenization for sensitive information and maintain detailed access logs for all system interactions.

Your Rights and Choices

You have significant control over your personal information. These rights ensure you maintain ownership of your data while benefiting from our services.

Access

Request a copy of all personal data we hold about you

Correction

Update or correct any inaccurate information

Deletion

Request removal of your data from our systems

Portability

Receive your data in a machine-readable format

Restriction

Limit how we process your information

Objection

Object to certain types of data processing

Data Sharing and Third Parties

We work with carefully selected partners to provide comprehensive retirement planning services. Any data sharing is governed by strict contractual agreements that maintain your privacy standards.

  • Financial institutions for account verification and investment platform integration
  • Technology providers for secure data processing and platform maintenance
  • Legal and compliance advisors when required by South African financial regulations
  • Analytics providers for anonymous usage statistics and platform improvements

We never sell your personal information to marketers or unrelated third parties. All partners must demonstrate equivalent security standards and sign comprehensive data protection agreements.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal requirements. Different types of data have varying retention periods based on their purpose and regulatory requirements.

Account information is retained for seven years after account closure to meet South African financial record-keeping requirements. Usage data is typically retained for three years for analytical purposes. You can request earlier deletion of non-essential data at any time.

International Data Transfers

Your data is primarily processed within South Africa. When international transfers are necessary for technical services or partner integrations, we ensure adequate protection through standard contractual clauses and verified security measures.

Cookies and Tracking

We use cookies to enhance your experience and provide personalized recommendations. Essential cookies enable basic functionality, while analytics cookies help us understand how you use our platform.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit some platform features but won't prevent access to core retirement planning tools.

Children's Privacy

Our services are designed for adults planning retirement and are not intended for individuals under 18. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it immediately.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform at least 30 days before they take effect.

Minor updates, such as clarifications or contact information changes, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

Contact our Privacy Officer for any questions or to exercise your rights:

Email: privacy@snavexventure.com

Phone: +27 82 579 8811

Mail: Privacy Officer, snavexventure
Town Square Building, Walter Sisulu St
Middelburg, 1050, South Africa

Last updated: March 15, 2025